REFUNDS, RETURNS AND EXCHANGES
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
HOW TO START A RETURN?
- Email to customer service : email@example.com BEFORE you return any goods.
*FAULTY ITEMS: Please send us your order number, describe the issue and send us a photo(s) showing the fault.
*CHANGE OF MIND/DO NOT LIKE ITEM:Please send us your order number and tell us the reason for return.
*ITEM DOESN'T FIT: Please send us your order number, the measurements of the garment you received and the size on the package or garment.
- Get autorization from Customer Service.
Get refund to payment account
*TRACKING NUMBER is required to complete the return. It will facilitate for us to track your return status and process your return.
- Take your refund/exchange when the package is received.
RETURN & EXCHANGE CONDITIONS
- Orders are able to be canceled and refunded before shipping. As it has started shipping, what you need to do is waiting for your parcel delivery then start a return.
- Easy to initiate a refund or exchange in 30 days after delivery.
- Items must be in original unworn condition (you may try the garment on, but do not wear it outside).
- If you have chosen the wrong size/color or do not like the item (item is not faulty) please contact us to arrange a return. You are responsible for all shipping charges incurred on returned/exchanged merchandise.
If you have provided the wrong shipping address and the packages cannot be delivered. Please contact us to arrange a resend. You are responsible for all shipping charges.
- If you cannot find your package after it is delivered, we have no responsibility for that. Please ask post office for help and further information.
- Most returns are processed within 5 business days after we receive your package.
- Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
- Returning Address:3155 Elbee Rd, Moraine Ohio, 45439. (Tel:9379723395) Receiver: TANG